Cancellation

In the event of cancellation: we kindly ask you to inform us well in advance! At least 10 days before the beginning of your holiday we will charge a € 10 administrative fee. From 10 days before your planned arrival date, we will do our best to re-allocate your room. In case we do not find any new clients we shall charge a cancellation fee of 80% of the price of the booked arrangement per person. The same applies to early departure, late arrival and non-arrival. Room cancellations are only valid in writing.

As a special service we offer hotel reservation cancellation insurance for EUR 3 per night/person over 16 years of age. This saves you from having to pay an 80% cancellation fee in case illness, accident, job loss or court summons forces you to cancel or curtail your holiday with written confirmation.

While you may certainly reserve a specific room category, we regret that it is not possible to reserve any specific floor, location or room number.

Our bank details

Volksbank Osttirol Westkärnten, BIC: OVLIAT21XXX, IBAN: AT154073030701330133

Mobile phone

In order to allow our guests to relax and forget about the daily routine for a while we are kindly asking you to switch off your mobile phone at your arrival at our hotel. In our hotel Tuffbad we have only access to the net of A1 mobile phones.

Single rooms

Our double rooms and suites can also be booked for single occupancy for a fee of € 40 per night.

WiFi

As we are a nature hotel with a focus on peace and quiet, we believe our guests should get away from everyday life. We offer WiFi for “work emergencies”. This is included with directly booked packages; otherwise available for a fee (approx. € 5 per hour).

Dogs

Dogs are allowed only in certain room categories and when registered in advance! Dogs are not allowed in the hotel’s common areas (hotel hall, restaurant, bar, spa, etc...). Cost: € 25 per night without food (includes special room cleaning).

Smoking

We are a non-smoking hotel. Ashtrays are available for you on the terrace and balconies.

Beauty department

We ask you to kindly reserve your appointment at our "Sunnseit`n" (health and beauty department) 4 days before your arrival, so we may take into account your personal wishes. For more information please see: Sunnseit'n health and beauty department.
Should you not be able to keep your appointment, we ask you to cancel at least 24 hours beforehand. We will charge 50 % of the reserved treatment for any later cancellation.

Children up to the age of 16 years

may not access our sauna landscape and the pool between 5 - 7 pm.

Apartments / Almsuites in the chalets (farmhouses)

are situated approximately 50m behind the main house and are not directly connected to the hotel or to the spa area.

Mode of payment

We ask you to please pay your bill at the end of your stay directly at the reception desk. Gift vouchers and previous deposits will be discounted from the final bill. We accept: EC cards, credit cards (Visa, Mastercard) and cash.

Handicapped accessibility

The hotel and the rooms are not equipped to be handicapped accessible.

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